Improve Customer and Agent Experience with a Next Generation Contact Center Platform
CCaaS (Contact Center as a Service) empowers customers and agents to engage in effortless conversations across voice, email, chat, text and social media.
Reduce costs and increase efficiency by leveraging the Power of AI (Artificial Intelligence). Your next generation Contact Center can handle 75%-90% of queries without agent interaction, provide real-time guidance to agents shorten call handle times, and deliver interaction analytics back to business leaders which uncover insights to drive improvements in customer satisfaction.
Redefine your CX Strategy with TeleTechTX
Whether you are doing a complete migration from a legacy premise-based Cisco, Avaya, or I3 platform to the cloud, or trying to augment your existing Contact Center Platform with Workforce Management, Quality Assurance, AI, or Automation, our CX Solution Architects have the expertise to help you transform your customer and agent experience.
We’ve helped hundreds of enterprises make the transition to CCaaS and CX platforms by focusing on the people, the processes and the technology which create the greatest operational efficiencies and most valued business outcomes.
Our CX experts will help you determine the right solution while ensuring you’re meeting today’s business goals and tomorrow’s transformations to stay ahead of the curve of change.
Take the Guesswork Out of CX
TeleTechTX is here to help you drive value from your CCaaS and CX investments by guiding you towards the most powerful and cost-efficient solution for your business